At Narasunda Mart, we are committed to providing our customers with premium-quality spices, nuts, and other food products. Every product is carefully selected, packed, and delivered with the highest standards of quality and hygiene. Customer satisfaction is very important to us, and we always strive to ensure you receive the best shopping experience.

Returns

Due to the nature of food products, we are unable to accept returns for products that have been opened, used, or consumed. This policy is in place to maintain food safety, hygiene, and product quality for all customers.

However, if you receive any of the following, you may request a return or replacement:

• Wrong product delivered.

• Damaged or broken product during shipping.

• Expired product received.

• Missing item from your order.

• Product with a manufacturing defect or packaging issue.

To be eligible for a return or replacement, you must contact us within 24 hours of receiving your order. Please provide your order number along with clear photos or videos of the product and packaging so our support team can verify the issue.

Refund Policy

Once your request has been reviewed and approved, we will process your refund or replacement as quickly as possible.

Refunds are applicable only for approved cases, including:

• Incorrect product delivered.

• Product damaged during delivery.

• Product unavailable after payment.

• Verified quality issues approved by our support team.

Refunds will be issued through the original payment method whenever possible. Depending on your payment provider, the refund process may take 5–7 business days to complete.

Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or partially used food products.

• Products damaged due to improper handling or storage after delivery.

• Change of mind after the order has been delivered.

• Products purchased during special promotional or clearance offers, unless they arrive damaged or incorrect.

Order Cancellation

Orders may be cancelled before they are packed or shipped. Once an order has been dispatched, it cannot be cancelled. If you need to cancel your order, please contact our customer support as soon as possible.

Quality Assurance

At Narasunda Mart, every product is carefully inspected before dispatch. We work with trusted suppliers and maintain strict quality control to ensure our customers receive fresh, authentic, and hygienically packed products.

Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with your order, please contact our customer support team. We are always happy to help and will do our best to resolve your concerns quickly and fairly.

Thank you for choosing Narasunda Mart. We truly appreciate your trust and look forward to serving you with the finest quality spices, nuts, and grocery essentials.